FAQs

Browse through our shop section. Once you have found an item, click on the ‘Add to Cart’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the ‘Remove Item’ link to delete items from your shopping bag. If you wish to continue browsing, click on the ‘Continue Shopping’ button. To complete your order, click on ‘Proceed to Check Out’ button.

NO. You can browse and purchase through the collections without creating an account and select merchandise you like to buy.

Register with us and you’ll be able to enjoy the following benefits through your Hyati Pearls account:

• Track your orders and review past purchases.
• Save your address and card details so you can shop even quicker next time.
• Manage your account details, address book and email preferences.

Freshwater pearls are typically found in mollusks known as mussels and can come from any freshwater source like rivers, lakes or ponds. Russian, European and North American rivers and lakes have all produced pearls throughout history. In fact, natural freshwater pearls have been found in almost every country. At the present time, most freshwater pearls are cultured, and the overwhelming majority of cultured freshwater pearls come from China.

The majority of white South Sea pearls are cultured along the northwest coast of Australia. Pearls of the golden variety are also produced primarily in the Philippines and Indonesia – two countries that are quickly becoming the leaders in the finest golden South Sea pearl production.

• Pearls should be stored away from other objects or jewelry that may scratch their surfaces. Wrap the pearls in linen, soft cloth, or place in a soft pouch.
• Do NOT store pearls in an airtight package such as a plastic bag: remember, pearls need moisture.  If the environment is too dry, the pearls may crack. If placing the pearls in a safety deposit box or in a hot environment, leave a damp cloth nearby, and try to get them out of there as quickly as you can.

• Gently wipe pearls with a soft cloth to remove sweat, perfume, excess oils or dirt before putting them away.
• Keep pearls away from chlorine bleach, hydrogen peroxide, vinegar, ammonia, hairspray, perfume, and cosmetics, as these substances will damage the pearl surface.
• Make sure to put pearls on after finished spraying perfume or hairspray and putting on makeup. Be very careful with chemical substances as they will eat holes in the pearl nacre.

• Do not submerge your pearls in water – no showers, no dishes, no swimming.  The chlorine in the water will eat away at the epoxy securing the pearls to their mountings, and soaking the silk your pearls are strung on causes it to stretch out and break early.
• Avoid hanging the pearl necklace for on a hook for storage; this places un-necessary strain on the silk and stretches out the necklace.
• Restring pearls once every two to three years, or once a year if you wear them weekly.  Be sure to have each pearl knotted separately, preferably with silk, so they do not rub together and wear on the pearl nacre. If pearls are very small, knots between each pearl may be undesirable.

Hyatipearls.com uses Stripe payment gateway for the transactions made online. Don’t worry, your payment is always in safe hands. All the products lised on HyatiPearls.com are GST inclusive. Extra charges may incur only for the shipping.

You may choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Hyati Pearls.

Free Shipping for all orders across India. For international orders, the shipping cost varies. Contact us to know more. Only the returns placed with 5 days from the date of purchase are accepted.

At Hyati Pearls, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.